Cancellation and Refund Policy

• You may cancel a subscription through account or billing controls where available, or by contacting us.
• Cancellation stops future renewals. It does not automatically refund charges that have already been processed.
• You may continue to use included subscription benefits until the end of the current billing period unless the account is suspended or terminated for a policy violation.
• If you cancel after a renewal charge has already been processed, the cancellation will normally apply to the next billing period.

Credit packs and one-time purchases are generally final once delivered to your account, unless a refund is required by law or approved under this Policy.

• Unused credits may expire according to the terms shown at purchase or in the product.
• Promotional, trial, bonus, or free credits have no cash value and are not refundable.
• Credits are not transferable unless we expressly allow it.

When a generation fails because of a platform, model, safety, infrastructure, or processing issue, Lumi Arts normally returns the reserved generation credits automatically. This is a credit return, not a cash refund.

A completed generation is not considered failed only because you dislike the creative result, style, composition, similarity, or quality.

We may approve a refund at our discretion, or where required by law, in cases such as:

• Duplicate charges caused by a checkout or payment provider error.
• Unauthorized charges reported promptly and supported by account or payment evidence.
• A paid plan or credit pack was charged but not delivered to the account.
• A major service failure prevented use of the purchased item and could not be corrected by a credit return, extension, or other reasonable remedy.
• A legal right to cancel or receive a refund applies in your jurisdiction.

• Completed generations where the output was delivered.
• Subjective dissatisfaction with an AI output, model style, prompt interpretation, realism, face similarity, or creative direction.
• Unused credits or subscription time after cancellation unless required by law.
• Accounts suspended or terminated for violating our Terms, content rules, fraud rules, chargeback abuse, or safety policies.
• Purchases made by mistake after the price, credit amount, or subscription renewal terms were shown before checkout.
• Payment provider fees, taxes, currency conversion costs, bank fees, or third-party charges unless required by law.

To request a refund, contact us with enough detail to locate and review the transaction:

• Email: support@lumiarts.ink
• Your Lumi Arts account email.
• Order ID, invoice ID, checkout ID, or payment receipt.
• Purchase date, amount, plan or credit pack, and reason for the request.
• Do not send full card numbers, government IDs, passwords, private keys, or unnecessary sensitive information.

We review refund requests based on account status, purchase records, credit usage, generation history, technical logs, policy compliance, chargeback activity, and applicable law.

If approved, refunds are normally issued to the original payment method. Processing time depends on the payment provider, card network, bank, and region.

We may offer a credit return, credit extension, replacement credits, or another remedy instead of a cash refund where appropriate and lawful.

If you file a chargeback or payment dispute, we may suspend account access, freeze credits, preserve records, and work with the payment provider to respond. Chargeback abuse may result in account termination.

We may update this Policy from time to time. The updated version will be posted with a new last updated date. Changes apply prospectively unless required otherwise by law.